Why to choose a cloud based dialer?

Dialer is a computer based system that makes outbound calls and then connects the answered calls to the available agent. Predictive Dialers increases the efficiency within the call centers. Predictive Dialers are computer based system which can automatically dial 1000’s of telephone number and connects the live calls to the available agents. IQ Infotech’s Predictive dialer uses sophisticated algorithms to speed up the calling process in call centers.

Therefore the importance of Predictive Dialers have increased a lot during recent years as they can save huge amount of agent’s time. Also Predictive dialers can help prompt agents and they can deliver automated messages.

The benefits of a predictive dialer which is cloud based is even much more. We are giving here some reasons why your Call Center should consider moving to a cloud based predictive dialer instead of a premises based one.

Low Maintenance Cost

If you are using on premise system then you have to manage a specialized IT team to maintain the hardware so that it can function properly. But if you go for cloud based predictive dialer solution by IQ Infotech all the maintenance of the hardware will be done by the provider i.e. IQ Infotech. Hence you can avoid any downtime and IT related failure as cloud base predictive dialer will take care of them easily and will work properly all the time.

Cloud based Predictive Dialers are automatically updated

As cloud based predictive dialers are automatically updated hence they always delivers the latest features. If you are using on premise system then you need to update it from time to time yourself which can be a costly affair. While in case of cloud based dialer systems updates are automatically done by IQ Infotech and will ensure you are getting latest features and best services. Hence you can focus on the call center business and not how to update your dialer system to the latest features.

Cloud based Dialers are Easy to use

Cloud based Predictive Dialers are easy to use as you can easily access their dashboard on web browser using internet from anywhere. A web service is easy to start and stop hence it is much easy to use then the softwares. Also web based hosted predictive system and solutions are quick and easy to learn and use like a cloud based predictive dialer offered by IQ Infotech.

Cloud based dialers are Easy to integrate with other CRM, APIs

This is one of the major benefits of cloud based dialer system offered by IQ Infotech as it can easily be integrated with other systems such as CRM. Predictive dialers must integrate with CRM and other systems in the Call Centers as they need to share so many things to better operate and function in the Call Center.

Easy account book management

Also one of the benefits of cloud based predictive dialers is that they shift the cost from capital expense to the operating expense in account books. As you know Account department are not very happy about the capital expenses hence it is much easier to move the cost of predictive dialing to the operating expense part of the account books. Hence cloud based solutions gives you much more feature, functionality and flexibility in how you will manage your dialing system in your Call Center.

IQ Infotech is a leader in providing cloud based Predictive Dialer Systems and Solutions and has implemented it in so many Call Centers around the world. You can also take benefit of Cloud based Predictive Dialer systems by contacting us now and easily scale up and grow your business.